Helps support the appearance of stronger roots and healthier-looking hair

FAQ

Shipping & Delivery

Q: How long does shipping take?
A: Delivery typically takes 2–7 business days depending on your location.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over €70.

Q: Will I receive a tracking number?
A: Yes, all orders include tracking. You will receive a tracking link via email once your order is shipped.

Returns & Refunds

Q: Can I return my order?
A: Yes, you can return your order within 14 days if the product is unused and in its original packaging.

Q: How do I request a refund?
A: Please contact us at support@aureq.beauty with your order details.

Products

Q: Are your products safe for sensitive skin?
A: Our products are designed with high-quality ingredients, but we recommend checking the ingredient list and doing a patch test.

Q: Where are your products made?
A: Our products are sourced and shipped from Europe.

Contact

Q: How can I contact you?
A: You can reach us anytime at support@aureq.beauty.