Return Policy

Return Period
You have 14 days from the date of receiving your order to request a return, in accordance with EU consumer protection regulations.
Return Conditions
To be eligible for a return, the product must be:
Unused and in the same condition as received
In its original packaging
With all labels and seals intact
For hygiene reasons, opened or used skincare and body care products cannot be returned, unless the product is damaged or incorrect.
How to Return a Product
 Contact us at support@aureq.beauty
Wait for return instructions
Pack the product securely in its original packaging
Send the product to the address provided
Include your order number and reason for return
Refund Process
Once we receive and inspect your return, we will confirm it by email.
Refunds are processed within 14 days to the original payment method.
Shipping Costs
Original shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us immediately at support@aureq.beauty.
We will provide a replacement or full refund, including shipping costs.